pk365c Privacy Policy

pk365c is Pakistan's premier online casino and sports betting platform, accessible at pk365c.net. References to "pk365c", "we", "us", or "our" in this Privacy Policy refer to the pk365c platform and its operators, who act as the data controller for personal information collected through the pk365c website and its associated services.

We are committed to protecting the privacy and security of all individuals who interact with our platform — whether you are a registered player in Karachi, a visitor browsing from Lahore, or a prospective member exploring our games from anywhere across Pakistan. This Privacy Policy sets out in plain, straightforward terms how we handle your personal data, why we handle it, and what choices you have.

pk365c collects personal data in several categories depending on the nature of your interaction with our platform. The table below summarises what we collect and why:

pk365c collects personal data through the following channels:

• Direct collection: Information you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
• Automated collection: Technical data collected automatically as you navigate and interact with the pk365c platform, including via cookies, server logs, and analytics tools.
• Third-party sources: Identity and age verification data obtained from licensed KYC service providers when processing your identity documents. Payment confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and our other payment partners.
• Publicly available sources: In limited circumstances, information available from public registries or databases where required for fraud prevention or compliance purposes.

pk365c uses your personal data for the following specific purposes:

• Account management: Creating and maintaining your pk365c player account, verifying your identity, processing login requests, and managing account preferences and settings.
• Service delivery: Enabling you to place bets, play casino games, access fishing and slot games, participate in live dealer sessions, and use all other pk365c platform features.
• Payment processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, bank transfers, and other supported payment methods in PKR. Verifying that withdrawals are sent to accounts registered in your name.
• Regulatory compliance: Conducting KYC verification, fulfilling anti-money laundering (AML) obligations, and reporting to our licensing authority as required under our international gaming licence.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, collusion, and other prohibited conduct. Monitoring for unusual betting patterns and account behaviour.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators, administering deposit limits and self-exclusion requests, and providing responsible gaming tools.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance via live chat and email.
• Marketing and promotions: Sending personalised bonus offers, promotional emails, and platform updates — but only where you have given explicit consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the pk365c platform's performance, usability, and game selection.

pk365c processes your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the player account agreement — including account creation, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with our licensing conditions, AML regulations, KYC requirements, and applicable data protection laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, personalised promotional content, and non-essential cookies — where you have provided explicit, freely given, and withdrawable consent.

pk365c does not sell, rent, or trade your personal data. We share data only where strictly necessary, with the following categories of recipients:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and USDT TRC20 processors — solely for the purpose of processing your deposits and withdrawals.
• KYC and identity verification services: Licensed third-party providers who assist in verifying your age and identity documents as required by our licensing obligations.
• IT and infrastructure providers: Cloud hosting, database, and cybersecurity service providers who support the technical operation of the pk365c platform, all operating under strict data processing agreements.
• Licensing and regulatory authorities: Our international gaming licensor and any competent regulatory body to whom we are obliged to report under applicable law.
• Law enforcement and legal proceedings: Where required by a valid court order, legal process, or law enforcement request, or where necessary to protect the legal rights of pk365c or its players.
• Fraud prevention networks: Industry fraud-sharing databases where we have a legitimate interest in preventing financial crime across the gaming sector.

The pk365c platform operates under an international gaming licence, and some of our data processors and infrastructure providers are located outside Pakistan. Where your personal data is transferred to countries that may not have data protection laws equivalent to those in your jurisdiction, pk365c implements appropriate safeguards, which may include:

• Standard contractual clauses requiring the recipient to apply data protection standards equivalent to those described in this policy.
• Data processing agreements that restrict the recipient's use of data to the specific purpose for which it was transferred.
• Technical and organisational security measures appropriate to the risk profile of the data being transferred.

By using the pk365c platform, you acknowledge that your data may be processed in jurisdictions outside Pakistan as described in this section.

pk365c uses cookies and similar tracking technologies to enhance platform functionality, maintain your session, and analyse usage patterns. The categories of cookies we use are as follows:

• Essential cookies: Required for the platform to function — including session management, login state, and security tokens. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how players navigate the pk365c platform to help us identify and fix issues and improve the user experience.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content and measure the effectiveness of pk365c campaigns.

pk365c retains personal data only for as long as is necessary for the purpose for which it was collected, subject to any longer retention periods required by law or our licensing authority. Our general retention schedules are as follows:

• Account and identity data: Retained for the duration of your account being active, plus a minimum of five (5) years after account closure, as required for AML compliance and licensing obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements.
• Gaming history: Retained for up to three (3) years after account closure, or longer where a dispute or investigation is ongoing.
• Support communications: Retained for up to two (2) years from the date of the communication, or until resolution of any related dispute.
• Marketing preferences and consent records: Retained until you withdraw consent, plus a short period thereafter to evidence the withdrawal.
• Technical and device data (logs): Retained for up to twelve (12) months in rolling format, unless required for an active security investigation.

Where data is no longer required, it is securely deleted or anonymised in accordance with pk365c's data disposal procedures.

As a pk365c player, you hold the following rights in relation to your personal data. These rights may be exercised by contacting our support team via live chat or email:

• Right to Access: Request a copy of all personal data pk365c holds about you, including what categories of data we hold, where we obtained it, and how we use it.
• Right to Rectification: Request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose collected, where you withdraw consent, or where processing was unlawful — subject to our legal retention obligations.
• Right to Restrict Processing: Request that we temporarily halt processing of your data while a correction or objection is being assessed.
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another data controller.
• Right to Object: Object to processing based on legitimate interests, including direct marketing. Your objection to direct marketing will always be honoured without question.

pk365c will respond to verified data rights requests within 30 days. Complex or high-volume requests may require an extension of up to a further 60 days, in which case we will notify you within the initial 30-day window.

The pk365c platform is strictly prohibited to individuals under the age of 21 years. pk365c does not knowingly collect, store, or process personal data belonging to any person under the age of 21.

If pk365c discovers or is notified that personal data of a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. Any winnings accrued in an underage account will be voided.

pk365c implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• One-way cryptographic hashing of account passwords — meaning no pk365c employee can view your password in plain text.
• Multi-factor authentication (MFA) controls for internal staff accessing player data systems.
• Role-based access controls ensuring that employees can only access data relevant to their job function.
• Regular third-party penetration testing and security audits of the pk365c platform infrastructure.
• Continuous 24/7 intrusion detection monitoring across all production systems.
• Isolated, access-controlled storage environments for KYC documents, separated from general platform databases.

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, pk365c will:

• Notify our licensing authority and any applicable data protection regulator without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
• Notify affected players directly where the breach is likely to result in a high risk to their personal rights — including via the email address registered on their account — as soon as reasonably practicable.
• Take immediate containment steps to limit the scope and impact of the breach.
• Conduct a thorough post-incident investigation and implement remediation measures to prevent recurrence.

Data breach notifications to players will include a clear description of the nature of the breach, the categories of data affected, the likely consequences, and the steps pk365c has taken or proposes to take to address the breach.

The pk365 c website may contain links to third-party websites or services for informational purposes. pk365c has no control over the content, privacy practices, or data handling procedures of any third-party website. This Privacy Policy applies solely to the pk365c platform at pk365c.net.

We strongly recommend that you review the privacy policy of any third-party website you visit before submitting personal information to that site. pk365c accepts no liability for the privacy practices of external websites linked from our platform.

pk365c may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, PSL betting promotions, and special offers — but only where you have explicitly opted in to receive such communications during registration or at a later point through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email we send you.
• Updating your communication preferences in your pk365c account settings.
• Contacting our support team via live chat or email and requesting removal from all marketing lists.

Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawing marketing consent does not affect transactional communications — we will still send you essential account notifications such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences.

pk365c reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, new service features, or guidance from our licensing authority.

Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — we will notify registered players via email to the address on their account, with a minimum of 14 days' notice before the changes take effect.

Minor or administrative amendments — such as corrections to formatting, clarifications of existing language, or updates to contact details — may be made without prior notice. The "Last Updated" date at the top of this policy will always reflect the date of the most recent revision.

Your continued use of the pk365c platform after any changes to this Privacy Policy take effect constitutes your acknowledgement of the revised policy. If you do not agree with the revised policy, you should close your account before the effective date of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk365c handles your personal data, please contact our Data Support team through any of the following channels:

• Email: [email protected] — responses within 24 hours
• Live Chat: Available 24/7 directly on the pk365c platform — responses under 3 minutes

When submitting a data rights request or privacy-related enquiry, please include your registered username and a brief description of your request so our team can locate your account and respond accurately. We may need to verify your identity before processing certain requests to protect the security of your account.